Python Job: Production Support - Linux-Unix & Python - Montrea

The candidate needs to: -

-Understand the overall business flow, supported application systems and its interface with

clients while understanding the sensitivity with PII and sensitive information.

-Be able to investigate on issues (by going through logs/code/database)

-Incident management for application issues

-Act as an escalation point for clients

-Escalating problems to core development and engineering groups

-Be flexible to provide weekend on call rotation for North America

-Work closely with Application Development to ensure that the support team has excellent

knowledge of the application set own and maintain support knowledgebase and documents

-Document the knowledge articles and related support pages

-Liaise with external parties to resolve issues.

-Be able to effectively communicate across internal/external groups and business clients

-Be able to drive follow-up on issues and provide updates

Skills required

-Strong understanding of Sybase / SQL / DB2 databases.

- Linux and UNIX skills

- Knowledge of scripting languages, ksh / Perl / python

-Strong communication skills are essential, and must be able to switch between technical

terminology and business language easily

-Strong analytical and debugging skills

-Willingness to learn and take initiative

Job Types: Full-time, Permanent, Fixed term contract
Contract length: 12 months

Salary: $44.00-$50.00 per hour

Schedule:

• 8 hour shift